Refund & guarantee policy
Last updated: 12 August 2026 · Seller: Quantive Insight — C.A. Amado · Engineering-Economic Systems, Stanford University ’81 · Author of US5701400 and other U.S. patents · Guatemala · Support: qi@triage.sbs · Service window: 12 months from payment (see Terms)
Quantive Insight sells credits and limited packs, not unlimited subscriptions (unless a checkout page expressly says otherwise).
- Refund or replacement credit: if a paid credit use fails after valid intake (converter/OCR crash, no usable file emailed, or we cannot process a standard allowed upload), email support for a refund or a free replacement credit for that use.
- Not automatic refunds: imperfect OCR on a poor photo/scan after a CSV was delivered; spot-check mismatches after a successful Stripe conversion; dissatisfaction with SOP draft wording after a successful delivery.
- Delivery SLA: automated results are usually emailed within minutes of intake. Failures or delays: we aim to reply within 1–2 business days.
- Support: qi@triage.sbs — include purchase email and job ID (QI-…) within 7 days.